Legal & Compliance

Conflict of Interest

Vylo Holdings follows Discovery's approved Conflict of Interest framework. The purpose is to identify, avoid, mitigate and disclose situations that could compromise objective advice or fair outcomes for clients.

What a conflict of interest means

A conflict of interest exists where a representative, employee or financial services provider has an actual, perceived or potential interest that could affect impartiality, compromise objectivity, or result in advice or service that is not fully aligned to the client's best interests.

How conflicts are managed

  • Potential conflicts must be identified early and escalated where guidance or approval is required.
  • Where a conflict cannot be avoided, it must be mitigated and disclosed in writing to the affected client at the earliest reasonable opportunity.
  • Discovery's policy requires disclosure of the nature of the conflict, the steps taken to mitigate it, and any relevant financial interest or third-party relationship.
  • Discovery also maintains a conflict-of-interest register and annual declaration process for representatives and key individuals.

What clients can expect

  • Advice and recommendations should be rendered fairly and in a manner that supports the client's interests.
  • If a relevant conflict exists, the client should be told what it is and how it is being managed.
  • Clients should have access to the governing policy and the relevant contact route for compliance concerns.